Return Policy

Effective Date: January 15, 2024
Last Updated: January 15, 2024

This Return Policy outlines the terms and conditions for returns and refunds related to any digital products, services, or merchandise offered through andrewkoski.com.

Overview

At andrewkoski.com, we primarily offer informational content, travel insights, and cryptocurrency analysis through our blog and newsletter. This return policy applies to any digital products, consulting services, or physical merchandise that may be offered in the future.

Digital Products and Services

Content and Information

  • Blog Content: All blog posts, articles, and written content are provided free of charge and do not require returns or refunds
  • Newsletter Subscriptions: Our newsletter is free and can be cancelled at any time by unsubscribing
  • Educational Content: Any educational materials or guides are provided as-is without warranty

Consulting Services (If Applicable)

Should we offer consulting services in the future:

  • Satisfaction Guarantee: We strive to provide valuable insights and recommendations
  • Refund Eligibility: Refunds may be considered on a case-by-case basis within 7 days of service delivery
  • Cancellation Policy: Services can be cancelled up to 24 hours before scheduled sessions

Physical Merchandise (If Applicable)

Should we offer physical products in the future:

Return Eligibility

Items may be returned if they meet the following criteria:

  • Timeframe: Returns must be initiated within 30 days of purchase
  • Condition: Items must be unused, undamaged, and in original packaging
  • Proof of Purchase: Valid receipt or order confirmation required
  • Authorized Return: Return must be pre-authorized through our contact form

Non-Returnable Items

The following items cannot be returned:

  • Personalized or customized products
  • Digital downloads after access has been granted
  • Items damaged by misuse or normal wear
  • Products purchased with special discounts or promotions (unless defective)

Refund Process

How to Request a Return

  1. Contact Us: Submit a return request through our contact form within the eligible timeframe
  2. Provide Details: Include order number, item description, and reason for return
  3. Await Authorization: We will review your request and provide return instructions if approved
  4. Ship Items: Follow provided instructions for returning physical items (if applicable)

Processing Timeline

  • Request Review: Return requests are reviewed within 2-3 business days
  • Refund Processing: Approved refunds are processed within 5-7 business days
  • Payment Method: Refunds are issued to the original payment method
  • Notification: You will receive email confirmation when the refund is processed

Exchanges

Product Exchanges

  • Defective Items: Defective products will be replaced at no additional cost
  • Size/Color Changes: Exchanges for different sizes or colors may be accommodated based on availability
  • Shipping Costs: Original shipping costs are non-refundable; return shipping may be at customer expense

Digital Product Updates

  • Content Updates: Blog content and digital materials may be updated periodically at no additional cost
  • Service Improvements: We continuously improve our services based on user feedback

Shipping and Handling

Return Shipping

  • Customer Responsibility: Customers are typically responsible for return shipping costs unless the item is defective
  • Shipping Insurance: We recommend using trackable shipping methods for returns
  • Risk of Loss: Customers bear the risk of loss during return shipping

Damaged or Lost Returns

  • Tracking Required: Use trackable shipping methods to ensure safe delivery
  • Insurance Recommended: Consider shipping insurance for valuable items
  • Proof of Shipment: Retain shipping receipts and tracking information

Exceptions and Special Circumstances

Defective Products

  • Manufacturing Defects: Items with manufacturing defects will be replaced or refunded at no cost to the customer
  • Shipping Damage: Items damaged during shipping will be replaced promptly
  • Quality Issues: We stand behind the quality of our products and services

Force Majeure

Returns and refunds may be delayed or modified due to circumstances beyond our control, including:

  • Natural disasters or extreme weather events
  • Government regulations or restrictions
  • Shipping carrier delays or disruptions
  • Technical issues or system outages

Contact Information

For return requests, questions, or concerns about this Return Policy:

Email: Use the contact form at andrewkoski.com/contact
Response Time: We aim to respond to all return requests within 2-3 business days
Business Hours: Monday through Friday, 9:00 AM to 5:00 PM EST

Policy Updates

This Return Policy may be updated periodically to reflect changes in our offerings or business practices. Updates will be posted on this page with a revised "Last Updated" date.

Notification of Changes

  • Material Changes: Significant policy changes will be announced via email to newsletter subscribers
  • Effective Date: Policy changes take effect immediately upon posting unless otherwise specified
  • Grandfathering: Existing orders may be subject to the policy in effect at the time of purchase

Dispute Resolution

Customer Service

We are committed to resolving return and refund issues promptly and fairly:

  1. Direct Communication: Contact us directly through our website for fastest resolution
  2. Documentation: Provide clear documentation of issues or concerns
  3. Good Faith: We approach all disputes with good faith and customer satisfaction in mind

Escalation Process

If you are not satisfied with our initial response:

  1. Supervisor Review: Request escalation to a supervisor or manager
  2. Written Documentation: Provide written summary of the issue and desired resolution
  3. Timeline: We will provide a final response within 7 business days of escalation

Legal Compliance

This Return Policy complies with applicable consumer protection laws and regulations, including:

  • Federal Trade Commission (FTC) guidelines
  • State consumer protection laws
  • International consumer rights regulations (where applicable)

Limitation of Liability

Our liability for returns and refunds is limited to the original purchase price of the product or service. We are not responsible for:

  • Consequential or incidental damages
  • Lost profits or business opportunities
  • Costs associated with product removal or installation
  • Third-party service fees or charges

This Return Policy was last updated on January 15, 2024. Please review this policy before making any purchases or service agreements.

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